Commonly asked questions about the shipping and handling and time allowance for deliveries.
Frequently Asked Questions
Programme for the Endorsement of Forest Certification
The wood used to manufacture our furniture comes from sustainably managed forests registered with the PEFC
(Programme for the Endorsement of Forest Certification).
The teak wood for our outdoor furniture also complies with environmental parameters.
SHIPPING and HANDLING
Shipping and Handling costs vary depending on the weight and dimensions of the order, they also depend on what city/province you are as we use a variety of different methods to get the product to you. Including various couriers/delivery companies. We always attempt to have the products delivered to your door, but in the case of some remote areas, this is not always possible.
The procedure from Courier/Delivery companies is to attempt to deliver the products once. If you or someone you nominate is not at the address a card with Courier/Delivery companies details will be left at the site. You will then need to contact Courier/Delivery company for further delivery details.
The shopping cart always updates and displays the cost of delivery to your door. If you have any queries please don't hesitate to contact us.
We normally dispatch the goods within 2 working days. Most deliveries are complete within 2 working days of our dispatch. So the usual waiting time is no more than 4 working days from your order until you receive the goods.
We do not ship goods on weekends or public holidays. Different states have different days for public holidays, so please take that into account. Industrial action and any other force majeure can also affect the time of delivery. Sometimes if we have run out of stock the delivery time can be delayed. In such cases we will contact you and let you know the amount of delay and give you the option of refunding your money.
Shipping and Handling costs vary depending on the weight and dimensions of the order, they also depend on what city/province you are as we use a variety of different methods to get the product to you. Including various couriers/delivery companies. We always attempt to have the products delivered to your door, but in the case of some remote areas, this is not always possible.
The procedure from Courier/Delivery companies is to attempt to deliver the products once. If you or someone you nominate is not at the address a card with Courier/Delivery companies details will be left at the site. You will then need to contact Courier/Delivery company for further delivery details.
The shopping cart always updates and displays the cost of delivery to your door. If you have any queries please don't hesitate to contact us.
We normally dispatch the goods within 2 working days. Most deliveries are complete within 2 working days of our dispatch. So the usual waiting time is no more than 4 working days from your order until you receive the goods.
We do not ship goods on weekends or public holidays. Different states have different days for public holidays, so please take that into account. Industrial action and any other force majeure can also affect the time of delivery. Sometimes if we have run out of stock the delivery time can be delayed. In such cases we will contact you and let you know the amount of delay and give you the option of refunding your money.
